Reference

Privacy Policy: What We Do With Your Account Data

This page spells out which details we keep when you open an account and pay through bKash, Nagad or Rocket, and how you ask us to correct or remove them. Access and eligibility still depend on your local law and eligible regions.

What we collectWho can see itHow to ask for changesWhere the law applies

See the Lobby Read FAQ

Your Wallet Records and What We Keep

dkwin99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

A privacy policy is only worth reading if it tells you who does what with your data. At dkwin99, the account holder stays in control: we collect the details you type in when you open an account — your name, mobile number, date of birth and

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the wallet number you pay from — and we use them to run your account, confirm your identity and settle payment records. Nothing more. Payment records are part of that picture. When you send a bKash, Nagad, Rocket or Upay transfer, we keep the transaction reference,
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the amount and the wallet number so your account wallet balances correctly and so support can trace a missing deposit. We do not store your wallet PIN, and we never ask for it — not on the site, not over the phone, not on Messenger. Your
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data stays inside the purposes we tell you about. We share it with payment partners and service providers only where that is needed to move money or keep the platform running, and with authorities where the law requires it. We do not sell your details to
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third-party list brokers. Access and eligibility depend on your local law and eligible regions. Privacy law in Bangladesh and elsewhere is still moving, so we align our practice with the rules that apply where you are, and we update this page when those rules change. If
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you are outside an eligible region, we may have to close the account and remove the data we hold — you will be told why.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE DATA

Inside dkwin99: Cookies, Security and Deletion

We keep the data set small on purpose. Beyond what an account and a wallet need, we log session and device data — the browser you use, the rough location that comes with your connection, and which rooms you open, whether that is Crash Zone, a Holdem Champions table or a cricket market on the sportsbook. That log helps us catch a login from an unfamiliar device before it becomes a problem. Deletion requests are answered from the same desk, and we tell you plainly what we can remove and what accounting rules require us to hold on to.

Data we hold

Your name, mobile number, date of birth, the wallet number you pay from, and the balance history behind your account wallet. That is the working set — we do not build a browsing profile of you across other sites.

Cookies on this site

Cookies keep you signed in and remember your language choice. Session cookies expire when you close the browser; the preference cookie lasts longer. Clearing them in your browser settings works, but you will sign in again each time.

Account security

Your password is stored in hashed form, so nobody at the desk can read it back to you; a reset is the only route. Turning on the login code on your phone adds a second check at sign-in.

Retention and removal

Transaction records stay for as long as payment and tax rules in your region require, then they are removed. Anything outside that can be deleted on request once we have confirmed the account is yours.

PRIVACY DESK

Reaching the Privacy Desk in Bangladesh

You do not have to hunt for a contact form to ask about your data. Sign in, open the help window from your account menu and pick the privacy option — the message carries your account ID, so nobody has to explain twice. Prefer email? Write to the privacy desk and keep the subject line short, like “data copy request”. Have your wallet transaction ID ready if the question touches a bKash, Nagad or Rocket payment; it cuts the back-and-forth sharply.

Team online

Help window inside your account

Sign in, tap Help, then choose the privacy option. Your account ID and the last wallet you used are attached automatically, so the desk sees the exact record you mean without asking you to repeat it.

Email the privacy desk

Write to our support email with “data request” in the subject and the mobile number registered on your account. Attach nothing sensitive — no wallet PIN and no screenshots that show your balance.

Payment trace through support

If a bKash, Nagad or Rocket transfer leaves your wallet but does not land on dkwin99, send the transaction ID through the same help window. That reference is what lets us match the record and fix the ledger.

Questions About Your Data and Rights

These are the questions our desk actually gets, usually after someone changes a mobile number or closes a wallet. If yours is not here, send it through the help window and we will answer in writing. What we can disclose or delete depends on the law where you are, so an answer may point you to a right you can exercise locally.

Your name, mobile number, date of birth and the wallet number you plan to pay from. Later we add the payment references you generate through bKash, Nagad or Rocket, plus login and device records tied to your account.

Yes. Send the request from the mobile number or email registered on the account so we can confirm it is you, and the desk will prepare a readable copy of your account and transaction data.

Message the desk before you change anything. They verify the old number, log the correction and then swap in the new one — this stops someone else claiming your wallet history after a SIM change.

We keep the reference number, amount, wallet number and date of each transfer, because that is how a missing deposit gets traced. We never store your wallet PIN or your one-time wallet password.

Payment and tax rules in your region set a minimum period for transaction records, so those stay for that window and are then removed. Other account data goes sooner once closure is confirmed.

Use the help window inside your account or email the privacy desk right away, then reset your password and change your wallet PIN from the wallet app itself. We can lock the account while it is checked.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appdkwin99 App Gamesdkwin99 Casino

Privacy Policy: What We Do With Your Account Data

Inside dkwin99: Cookies, Security and Deletion

Data we hold

Cookies on this site

Account security

Retention and removal

Reaching the Privacy Desk in Bangladesh

Help window inside your account

Email the privacy desk

Payment trace through support

Questions About Your Data and Rights

01 What data does dkwin99 collect when I open an account?

02 Can I ask for a copy of the data you hold on me?

03 How do I correct a wrong mobile number on my account?

04 Do you keep my bKash and Nagad transaction records?

05 How long is my data kept after I close my account?

06 Who do I contact if I think someone accessed my account?

Privacy Policy

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