Reference

Log In to Your Member Account

We keep the sign-in page short: your registered mobile number, your password, then a one-time code before the account wallet opens. Access depends on your local law and eligible regions, so every session gets checked rather than waved through.

Mobile number and SMS codePassword reset on the same pageSession bound to your deviceHelp desk for lockouts
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dkwin99 Log In to Your Member Account

What Signing In Actually Looks Like

Signing in takes three fields and one code. You type the mobile number you registered with, add your password, then wait for the one-time code that arrives by SMS. Nothing else stands between you and the lobby. On a phone the same page loads in the browser — most of our Dhaka members sign in

this way — and we keep the layout tight so the code field stays above the keyboard. First visit? The account form asks for your name, mobile number and a password, then the same SMS code. Pick something you will remember, because a reset means another code and the reset only reaches the number already

on file. Identity checks come later, usually before your first withdrawal, when we ask for a photo of your ID and a selfie so nobody else can reach the wallet. Two habits save trouble. Sign out on shared handsets, and delete the code message once it has been used.

  • One-Time Code Step Every sign-in ends with an SMS code tied to your registered number, so a stolen password on its own is not enough to reach the account wallet.
  • Account Form Basics You give your name, mobile number and a password once, then confirm with the SMS code. No card details are needed just to open the account.
  • Identity Check Before Payout Before your first withdrawal we ask for a photo ID and a selfie, matched against the name and number already sitting on your account wallet.
  • Password Reset Path Forgotten password? The reset link only goes to the mobile number on file, so keep that SIM active and with you when you travel outside Bangladesh.

Account

Signing in takes three fields and one code. You type the mobile number you registered with, add your password, then wait for the one-time code that arrives by SMS. Nothing else stands between you and the lobby. On a phone the same page loads in the browser — most of our Dhaka members sign in this way — and we keep the layout tight so the code field stays above the keyboard. First visit? The account form asks for your name, mobile number and a password, then the same SMS code. Pick something you will remember, because a reset means another code and the reset only reaches the number already on file.

Open Your Account

Your details are encrypted for secure account access.

SAFE ACCESS

How We Protect Each Session

Security here is unglamorous plumbing, and that is the point. The sign-in page runs over an encrypted connection, so the password you type cannot be read in transit. Your session is tied to the device you used, and a fresh login elsewhere asks for the SMS code again. Identity checks before payout keep the wallet matched to one real person, which protects your balance as much as it protects us. We hold only what the account and payment checks require, and access to those records stays with the staff who handle verification.

Encrypted Sign-In

Passwords travel over an encrypted connection, and the code field keeps nothing you type beyond the session, so a shared network cannot read your details.

Identity Verification

We match your name, mobile number and photo ID before payout, which blocks anyone else from using your account wallet even if they hold the password.

Device and Session Checks

A new device triggers another SMS code, and you can close active sessions from the security panel if your phone is lost, sold or simply replaced.

Access Depends on Local Law

Availability depends on your local law and eligible regions; where the region is not supported, the sign-in page will not complete a new registration.

WALLET LINKS

Local Wallets Tied to Your Login

Your login is where payments start too. Inside the cashier screen you will see bKash, Nagad, Rocket, Upay and Bank Transfer listed, and each opens its own short form. With bKash you enter the amount, approve the prompt in the bKash app using your PIN, and the balance appears on the wallet page once the entry matches. Nagad and Rocket follow the same shape. Pay from the number registered on your account — a different sender number is the usual reason a deposit sits uncredited while our team traces it.

bKash Send from your own bKash number to the collection number shown at checkout, confirm with your PIN, then let the wallet page refresh before starting another payment.
Nagad Nagad transfers use the same collection number flow; enter the amount, approve the prompt inside the Nagad app, and keep the transaction ID in case we need to trace it.
Rocket Rocket payments run from your Rocket account menu; choose send money, paste the number shown on screen, and note the reference before closing the app.
Upay Upay sits beside the other wallets for members who already keep a balance there, and the deposit screen treats it the same way as the rest.
Bank Transfer Bank Transfer suits larger amounts; use the account name and number exactly as the screen shows them, and expect a manual match before the balance updates.
ACCOUNT HELP

Getting Back Into Your Account

Locked out late at night? Start with the password reset on the sign-in page — it reaches the mobile number on file within moments. If the code never shows up, the trouble is usually network-side: switch airplane mode on and off, then request again. When neither step works, our help desk takes over. Send the mobile number you registered, the last transaction reference if you have one, and a screenshot of the error. Never pass your password or the SMS code to anyone, including someone saying they represent us.

In-App Help Desk Open the help panel from the lobby footer and log a ticket with your registered mobile number, the error text you saw, and the time it happened.
Wallet Support Line The support line handles payment and wallet issues directly; have your last transaction reference ready so the agent can trace the entry instead of guessing.
Email Follow-Up Email suits ID checks and screenshots. Attach the file, put your mobile number in the subject line, and reply on the same thread so the history stays together.

Questions About Signing In

Most sign-in trouble we see comes down to four things: a mistyped number, an expired code, a cleared browser cache, or a deposit that has not settled yet. Below are the answers our help desk sends most often. If yours is not among them, open a ticket with the registered mobile number, the error text and the time it happened.

The one-time SMS code is our second check. It means a password alone cannot open your account wallet, even if somebody else has seen or copied it.

Wait a moment, then request another. Confirm the number on file is the SIM inside your phone, toggle airplane mode, and clear the browser cache before trying once more.

You can, and plenty of members do. Just sign out on shared handsets, and close active sessions from the security panel if the phone is lost or replaced.

Use the reset option on the sign-in page. The link goes to your registered mobile number only, so a new password never passes through anybody else.

No. You can sign in and browse the lobby straight away; the photo ID and selfie check comes before your first withdrawal, not before your first session.

Sometimes a deposit needs a manual match. If the sender number differs from the one registered on your account, access may pause until our team confirms the entry.
Reference

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Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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